At Mobility Equipment TN, we want you to shop with confidence. If for any reason you are not satisfied with your purchase, our refund policy ensures a fair and transparent process.

1. Refund Eligibility

Refunds can be requested within 5 days of receiving your order.

The product must be:

• In its original condition, unused, and with all original packaging and accessories.
• Accompanied by a valid proof of purchase (invoice or order confirmation).

2. Non-Faulty Products

If the product is not faulty or defective, we will issue a refund after deducting the shipping charges.

Refunds will only apply if the product is returned in acceptable condition as per the eligibility requirements.

3. Faulty or Damaged Products

If the product is found to be faulty or defective, please refer to our Return & Exchange Policy for replacement or repair options.

In such cases, shipping costs will be covered by us.

4. Refund Process

1. Contact us within 5 days of delivery at [Insert Email] or [Insert Phone Number].
2. Provide your order number, product details, and reason for refund.
3. Our support team will guide you through the return process.
4. Once the item is received and inspected, we will notify you of your refund status.

5. Refund Timeline

Approved refunds will be issued to your original payment method within 7–10 business days.

Please note: Shipping charges are non-refundable (except in the case of defective or wrong items).